I called Shannon Heating & Cooling on Saturday of Memorial weekend not expecting a real person to answer, but to leave a message hoping to request service for Tuesday when they opened. My furnace was not working. To my surprise, the phone was answered by a real person and I believe it was the owner! I explained the problem and he told me a technician would call me shortly. 90 minutes later the tech and called me, been here and had the furnace working. In a time when customer service is almost nonexistent, I cannot express my amazement at how this company operates and takes care of their customers. Very rare!! I am so appreciative. Wonderful people to deal with!! Thank you!! I highly recommend them for your heating and cooling needs!